At the end of the program, participants will be able to: - (a)Understand the need for organizational change to enhance services delivery/profitability.(b)Appreciate the impact of organizational change in the supply chain.(c)Develop skills for effectively communicating change, team building and motivating players in the supply chain.(d)Getting buy-in, dealing with resistance and be an agent for change.(e)Effectively control organization resources. (f)Understand associated risks and mitigation strategies